The safety of you, your community, and our colleagues, is our top priority. We are doing everything we can to minimise the risk of spreading the coronavirus, and we are now taking additional steps in our response.

From Friday 20th March, our Advice and Information Hubs will not be open for people to walk in. Our reception service will be closed and we’ll be moving to an appointment-based system.

You can speak to us, or book an appointment for us to see you, by contacting us on 0300 123 2442 (option 3) or emailing us on

If you have nowhere to stay or are at risk of losing your home we can support you via phone or email and will make arrangements where necessary to see you face to face when this is needed.

We need your help to prevent the virus spreading further. By working together we can look after those most vulnerable in your community.

If you are feeling unwell, with a cough, high fever, or difficulty breathing, or are following the government guidance to self isolate, then please do let us know if we are due to see you so that we can put plans in place to reduce any risk of spreading the virus.

Your wellbeing, and that of your communities, is crucial at this time. This can help us to reduce the risk of spreading the virus, even if you currently feel well.

Please do not visit any Advice and Information Hubs without a pre-booked appointment. Anyone without an appointment should contact us via email or phone so we can support you in these ways.

Everything we do is with you and your wellbeing in mind. We are following Government guidance daily and we are closely monitoring the advice from Public Health England.

We understand that this difficult time can be worrying and cause you concern.

Thank you for your patience and understanding.